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Kofax

McAfee or other anti-virus and software monitoring applications cause intermittent varying errors in Capture Modules

13461

QAID # 13461 Published

Question / Problem:

When using McAfee, other anti-virus and software monitoring application in conjunction with Kofax Capture, various modules return intermittent and varying error messages.

 

Answer / Solution:

Various errors have been seen in customer environments when anti-virus and software monitoring application are installed, due to its interaction with files and Kofax Capture file processing.

To eliminate these problems, administrators can create an Application Whitelist in the anti-virus and monitoring application to exclude Kofax Capture and ImageControls executables from the scanning process.

Please refer to the anti-virus and monitoring application documentation for information regarding Whitelist configuration.

The following is a short list of common executables to Whitelist:

\CaptureSS\ImgCtrsl\Bin

  • CdViewer.exe
  • ErrorCfg.exe
  • Resolve.exe
  • VCDem32p.exe
  • VrsServer.exe

\CaptureSS\ServLib\Bin

  • ACXMLAI.exe
  • Admin.exe
  • DBUtil.exe
  • Fp.exe
  • Index.exe
  • KfxPdf.exe
  • Ocr.exe
  • Ops.exe
  • Qc.exe
  • Release.exe
  • Scan.exe
  • SepSheet.exe
  • Verify.exe

Any additional Release Scripts, Custom Modules or applications should also be included in the Whitelist.

Some error messages include, but may not be limited to:

  • Path File Access Error, Error originally reported by Image Controls: 75 "Path File Access Error"
  • 1108444 Path File Access Error
  • Bad Filename Or Number, Error originally reported by Image Controls: 52 "Bad Filename Or Number"
  • 1108444 Bad Filename Or Number
  • FPS: Cannot copy file
  • ImageFiles Copy Method, 255, Image Conversion Error: 80020009
  • MultiTiff File: File Not Found
  • Error cleaning up internal files

The error messages may differ depending on the module affected and where in the process the problem occurs.

Applies to:

Product Version
CAPTURE 10.0
  10.1
  10.2
  11.0
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