Skip to main content
Kofax

Bad Filename Or Number error during Export

14097

QAID # 14097 Published 

Question / Problem:

I receive the following error message when exporting Batches:

"Release Error: Script #1 ( ) [-2147210802 Image Conversion Error: 80020009 . (MultiTiff File: Bad Filename Or Number)]" .

How can I resolve this issue?

Answer / Solution:

This error may occur due to one of the following:

  • A mapped drive is used for the Export folder, and the Export workstation is not properly mapped to that drive.
    • If this is the case, verifying the Export folder and creating a proper share to that location will resolve this issue.
  • An IP Address is used for the Export folder.
    • To resolve this issue, use a UNC path for the Export folder.

Applies to:

Product Version
CAPTURE 10.0
  10.1
  10.2
  11.0

Keywords: error 80020009, text release, Database release, DB release, Bad Filename Or Number, Image Conversion Error