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Bad Handle or Unable to Access Data with Handle error exporting Multipage TIFF LZW images

17422

 QAID # 17422 

Question / Problem:

I receive the following error when releasing batches with large number of images using standard Text Export Connector as Multipage TIFF – LZW:

"Export Error: Script #1 (IDPF Export) [-2147210802 Image Conversion Error: 80020009 C:\IDPFSC~1\MULI-P~1\000000F7.
(MultiTiff File: Bad handle or unable to access data with handle)]."

How can I resolve this issue?

Answer / Solution:

This issue has been documented in Software Problem Report (SPR) # 115101.

There are 2 workarounds for this issue:

  • Select to export images as anything other than "Multipage TIFF - LZW Compression" in the standard Text Export Connector configuration; for example: Multipage TIFF - CCITT Group 4.
  • Release batches with smaller number of images.

Applies to:

Product Version
CAPTURE 10.0