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Kofax

Configuration system failed to initialize error and Export module crashes

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Question / Problem: 

Export module is not loading and the Kofax Capture error log generates the following error:

Release, WFDOCSTORPC:Sess 1, 10.2.491, ProcessUnhandledException, 0, Configuration system failed to initialize.

What might cause this error and how can it be resolved?

Answer / Solution: 

This issue can occur if the user.config file for the Export module is corrupt. In one case the corruption was due to a system crash.

Perform the following steps to resolve this issue:

1. Locate, backup, and delete the corrupted user.config file, it is located at:

C:\Users\\AppData\Local\Kofax,_Inc\release.exe_StrongName_abcXYZ\6.0.0.0\user.config

2. Launch the Export module to recreate the user.config file.

 

Applies to:  

Product Version
Capture 10.2
  11.0