Skip to main content
Kofax

Configuration system failed to initialize error and Export module does not load

22918
308610

Question / Problem: 

Export module is not loading and the Kofax Capture error log generates the following error, "Release, WFDOCSTORPC:Sess 1, 10.2.491, ProcessUnhandledException, 0, Configuration system failed to initialize."

What might cause this error and how can it be resolved?

Answer / Solution: 

This issue can occur if the user.config file for the Export module is corrupt. In one case the corruption was due to a system crash.

Perform the following steps to resolve this issue:

    1. Locate, backup, and delete the corrupted user.config file, it is located at:

    C:\Users\\AppData\Local\Kofax,_Inc\release.exe_StrongName_abcXYZ\6.0.0.0\user.config

    2. Launch the Export module to recreate the user.config file.

Applies to:  

Product Version
Capture 10.2
  11.0