Question / Problem:
Export module is not loading and the Kofax Capture error log generates the following error,
"Release, WFDOCSTORPC:Sess 1, 10.2.491, ProcessUnhandledException, 0, Configuration system failed to initialize."
What might cause this error and how can it be resolved?
Answer / Solution:
This issue can occur if the user.config file for the Export module is corrupt. In one case the corruption was due to a system crash.
Perform the following steps to resolve this issue:
1. Locate, backup, and delete the corrupted user.config file, it is located at:
2. Launch the Export module to recreate the user.config file.