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Configuration system failed to initialize error and Export module does not load


Question / Problem: 

Export module is not loading and the Kofax Capture error log generates the following error, "Release, WFDOCSTORPC:Sess 1, 10.2.491, ProcessUnhandledException, 0, Configuration system failed to initialize."

What might cause this error and how can it be resolved?

Answer / Solution: 

This issue can occur if the user.config file for the Export module is corrupt. In one case the corruption was due to a system crash.

Perform the following steps to resolve this issue:

    1. Locate, backup, and delete the corrupted user.config file, it is located at:


    2. Launch the Export module to recreate the user.config file.

Applies to:  

Product Version
Capture 10.2