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Image Conversion Error Scanner out of Paper 80020009 during Export


Question / Problem: 

In Capture, when processing a batch to export the following error occurs:
Export Error: Script #1 (Livelink ECM Platform 8.1) [-2147210802 Image Conversion Error: 80020009 \\\capturesv\Images\271_LLRel_temp\0000010F.
 (MultiTiff File: Scanner Out Of Paper)

Answer / Solution: 

This error can be caused by a corrupted File Import Source in Kofax VRS / ImageControls.


To resolve this issue: 

  1. Close all Capture modules and services that use Kofax VRS / ImageControls.
  2. Run VRSAdministrationConsole.exe and navigate to the Scanner Configuration screen.
  3. In the Scanner list, expand the Other section, select File Import, and click Configure Sources. 
  4. Select each existing source (including Kofax Ascent Capture Release Source) and click Delete.
  5. Repeat Step 4 until no File Import sources remain. 
  6. Recreate the Software Import and Kofax Ascent Capture Release Source sources using the instructions in KB Article 1394



Applies to:  

Product Version