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Kofax

Invalid Source Name error during Export

1394

QAID # 1394 Published 

Question / Problem:

I received an Invalid Source Name error upon Release/Export. How can I resolve this issue?

Answer / Solution:

This error is likely occurring because the Kofax Ascent Capture Release Source is missing from the Kofax Source Manager "KSM (32-bit)" in the Windows Control Panel.

A reinstall will replace this and any other of the sources that are created during installation, or they can be recreated manually.

The names will have to be duplicated exactly as the installation creates them, and the correct Source Type will need to be selected.

Below are the proper Source Names and Source Types expected:

  • Kofax Software Import Source (no image processing)
    Kofax Software -- Import from disk without image processing
  • Software Import
    Kofax Software -- Import from disk with image processing
  • Kofax Ascent Capture Release Source
    Kofax Software -- Import from disk with image processing

Applies to:

Product Version
CAPTURE 10.0
  10.1
  10.2
  11.0