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Invalid storage format image combination error exporting Bitonal Images

126

QAID # 126 Published 

Question / Problem:

When I try to export bitonal images, I receive the following error:

"Export Error: -2147210802 Image Conversion Error: 80020009 Convert File: Invalid storage format/image combination."

Answer / Solution:

This error will occur when you are trying to export bitonal images as .JPG files.

Black and white images that are scanned in or imported as 1-bit B&W TIFF images can only be released as TIFF images.

If you import or scan a 24-bit color or 8-bit grayscale image, you have the ability to release the image as a JPEG, TIFF or BMP.

If you need to export 1-bitonal images as JPEG image files, you can customize your Export Connector to include convert the images to 8-bit grayscale or 24-bit color.

Applies to:

Product Version
CAPTURE 10.0
  10.1
  10.2
  11.0
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