This article has been marked ***INTERNAL ONLY*** as the product version has reached End of Support
Question / Problem:
The following error message is returned when attempting to process a Batch through the Release module:
"Unable to initialize: Kofax Ascent Capture Release Source. Your product license does not include Image processing. Please select another source."
How can I resolve this issue?
Answer / Solution:
This error is likely due to either a corrupt Software Import Source or a corrupted VRS 4.x
- Recreate the Software Import Source, and/or any other corrupted sources, as necessary (QAID 1394).
- Replace any instances of the
ImgCtls\bin\klock132.kpmfile with copies from a working version of Capture.