Antivirus and Software Monitoring Applications Exclusion list

Issue

Various errors have been seen in customer environments when anti-virus and software monitoring applications are installed, due to its interaction with files and Kofax Capture file processing.

The error messages may differ depending on the module affected and where in the process the problem occurs.

Some error messages include, but may not be limited to:

Path File Access Error, Error originally reported by Image Controls: 75 "Path File Access Error"
1108444 Path File Access Error
Bad Filename Or Number, Error originally reported by Image Controls: 52 "Bad Filename Or Number"
1108444 Bad Filename Or Number
FPS: Cannot copy file
ImageFiles Copy Method, 255, Image Conversion Error: 80020009
MultiTiff File: File Not Found
Error cleaning up internal files

Cause

Anti-virus and software monitoring applications

Solution

To eliminate these problems, administrators can create an Application Whitelist in the anti-virus and monitoring application to exclude Kofax Capture and ImageControls executables from the scanning process.

Please refer to the anti-virus and monitoring application documentation for information regarding whitelist configuration.

Any additional Release Scripts, Custom Modules or applications should also be included in the whitelist.

The following is a short list of common executables to whitelist:

Kofax Capture Server:

\CaptureSS\ServLib\ImgCtls\Bin

CdViewer.exe
ErrorCfg.exe
Resolve.exe
VCDem32p.exe
VrsServer.exe

\CaptureSS\ServLib\Bin

ACXMLAI.exe
Admin.exe
DBUtil.exe
Fp.exe
Index.exe
KfxPdf.exe
Ocr.exe
Ops.exe
Qc.exe
Release.exe
Scan.exe
SepSheet.exe
Verify.exe

Kofax Capture Workstation:

\Capture\ImgCtls\Bin

CdViewer.exe
ErrorCfg.exe
Resolve.exe
VCDem32p.exe
VrsServer.exe

\Capture\Bin

ACXMLAI.exe
Admin.exe
DBUtil.exe
Fp.exe
Index.exe
KfxPdf.exe
Ocr.exe
Ops.exe
Qc.exe
Release.exe
Scan.exe
SepSheet.exe
Verify.exe

It is also recommended to exclude the following folders from anti-virus and security software:

Kofax Capture Server:

Temporary image directory (as defined in the batch class properties)
C:\Program Files (x86)\Kofax\CaptureSS
C:\Program Files (x86)\Common Files\Kofax
C:\ProgramData\Kofax
C:\ProgramData\Kofax Image Products

Kofax Capture Workstation:

Temporary image directory (as defined in the batch class properties)
UNC path to CaptureSV share
C:\Program Files (x86)\Kofax\Capture
C:\Program Files (x86)\Common Files\Kofax
C:\ProgramData\Kofax
C:\ProgramData\Kofax Image Products (if present)

Level of Complexity

Easy

Applies to

Product	Version	Build	Environment	Hardware
Kofax Capture	11.1 11.0	ALL	ALL	N/A

References

13461