Skip to main content
Kofax

Antivirus and Software Monitoring Applications Exclusion list

Article # 3031391 - Page views: 961

Issue

Various errors have been seen in customer environments when anti-virus and software monitoring applications are installed, due to its interaction with files and Kofax Capture file processing.

The error messages may differ depending on the module affected and where in the process the problem occurs.

Some error messages include, but may not be limited to:

  • Path File Access Error, Error originally reported by Image Controls: 75 "Path File Access Error"
  • 1108444 Path File Access Error
  • Bad Filename Or Number, Error originally reported by Image Controls: 52 "Bad Filename Or Number"
  • 1108444 Bad Filename Or Number
  • FPS: Cannot copy file
  • ImageFiles Copy Method, 255, Image Conversion Error: 80020009
  • MultiTiff File: File Not Found
  • Error cleaning up internal files

Cause

Anti-virus and software monitoring applications

Solution

To eliminate these problems, administrators can create an Application Whitelist in the anti-virus and monitoring application to exclude Kofax Capture and ImageControls executables from the scanning process.

Please refer to the anti-virus and monitoring application documentation for information regarding whitelist configuration.

Any additional Release Scripts, Custom Modules or applications should also be included in the whitelist.

The following is a short list of common executables to whitelist:

Kofax Capture Server:

\CaptureSS\ServLib\ImgCtls\Bin 

  • CdViewer.exe
  • ErrorCfg.exe
  • Resolve.exe
  • VCDem32p.exe
  • VrsServer.exe

\CaptureSS\ServLib\Bin 

  • ACXMLAI.exe
  • Admin.exe
  • DBUtil.exe
  • Fp.exe
  • Index.exe
  • KfxPdf.exe
  • Ocr.exe
  • Ops.exe
  • Qc.exe
  • Release.exe
  • Scan.exe
  • SepSheet.exe
  • Verify.exe
Kofax Capture Workstation:

\Capture\ImgCtls\Bin 

  • CdViewer.exe
  • ErrorCfg.exe
  • Resolve.exe
  • VCDem32p.exe
  • VrsServer.exe

\Capture\Bin 

  • ACXMLAI.exe
  • Admin.exe
  • DBUtil.exe
  • Fp.exe
  • Index.exe
  • KfxPdf.exe
  • Ocr.exe
  • Ops.exe
  • Qc.exe
  • Release.exe
  • Scan.exe
  • SepSheet.exe
  • Verify.exe
     

It is also recommended to exclude the following folders from anti-virus and security software:

Kofax Capture Server:
  • Temporary image directory (as defined in the batch class properties)
  • C:\Program Files (x86)\Kofax\CaptureSS
  • C:\Program Files (x86)\Common Files\Kofax
  • C:\ProgramData\Kofax
  • C:\ProgramData\Kofax Image Products
Kofax Capture Workstation:
  • Temporary image directory (as defined in the batch class properties)
  • UNC path to CaptureSV share
  • C:\Program Files (x86)\Kofax\Capture
  • C:\Program Files (x86)\Common Files\Kofax
  • C:\ProgramData\Kofax
  • C:\ProgramData\Kofax Image Products (if present)

 

Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
Kofax Capture 11.1
11.0
ALL ALL N/A

References

13461

 

Article # 3031391
  • Was this article helpful?