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Kofax

Batchmanager and Admin module crash due to "Sbl.dll cannot be loaded" error message

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Issue

In Kofax Capture server installation in few cases Batchmanager or Admin module crash with error "Cannot load Sbl.dll"

Windows Event Viewer may show a related record, where the Sbl. dll has version 0.0.0.0

Example:

Faulting application name: Admin.exe, version: 11.0.646.0, time stamp: 0x5ca827ec

Faulting module name: sbl.dll, version: 0.0.0.0, time stamp: 0x373c410f

How can this be resolved?

 

Cause

After some Windows update the above issue has been reported

 

Solution

Go to Control Panel -> regional settings -> Region -> Administrative tab -> change system locale -> then check, if there exists a feature called "Beta Features of UTF-8 encoding of Windows" and if it is checked -> if, yes, uncheck this feature

After restart of the server the issue could not longer be reproduced.

 

Level of Complexity 

Moderate, requires Admin permission

 

Applies to  

Product Version Build Environment Hardware
Kofax Capture 11.0   Server  

References

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