In Kofax Capture server installation in few cases Batchmanager or Admin module crash with error "Cannot load Sbl.dll"
Windows Event Viewer may show a related record, where the Sbl. dll has version 0.0.0.0
Faulting application name: Admin.exe, version: 11.0.646.0, time stamp: 0x5ca827ec
Faulting module name: sbl.dll, version: 0.0.0.0, time stamp: 0x373c410f
How can this be resolved?
After some Windows update the above issue has been reported
Go to Control Panel -> regional settings -> Region -> Administrative tab -> change system locale -> then check, if there exists a feature called "Beta Features of UTF-8 encoding of Windows" and if it is checked -> if, yes, uncheck this feature
After restart of the server the issue could not longer be reproduced.
Level of Complexity
Moderate, requires Admin permission
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