Batchmanager and Admin module crash due to "Sbl.dll cannot be loaded" error message
Issue
In Kofax Capture server installation in few cases Batchmanager or Admin module crash with error "Cannot load Sbl.dll"
Windows Event Viewer may show a related record, where the Sbl. dll has version 0.0.0.0
Example:
Faulting application name: Admin.exe, version: 11.0.646.0, time stamp: 0x5ca827ec
Faulting module name: sbl.dll, version: 0.0.0.0, time stamp: 0x373c410f
How can this be resolved?
Cause
After some Windows update the above issue has been reported
Solution
Go to Control Panel -> regional settings -> Region -> Administrative tab -> change system locale -> then check, if there exists a feature called "Beta Features of UTF-8 encoding of Windows" and if it is checked -> if, yes, uncheck this feature
After restart of the server the issue could not longer be reproduced.
Level of Complexity
Moderate, requires Admin permission
Applies to
Product | Version | Build | Environment | Hardware |
---|---|---|---|---|
Kofax Capture | 11.0 | Server |
References
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