Configure IIS 7 on 64-bit OS to enable 32-bit applications to Run when Setting up KCNS

Issue

How can I configure IIS 7 on 64-bit OS to enable 32-bit applications to run when setting up Kofax Capture Network Server (KCNS)?

Solution

Follow the steps below to configure IIS 7 on 64-bit OS to enable 32-bit applications to run:

1. Start ¦ Run ¦ enter InetMgr.
2. Select Application Pools under the Web Server name in the left window.
3. In the Application Pools window, right-click DefaultAppPool and select Advanced Settings.
4. Under the General section, set Enable 32-Bit Applications to True. 
   Also make sure that .NET Framework Version is set to v2.0.
5. Click OK to save the changes.
6. Restart IIS 7.

Note: KCNS must run in 32-bit mode.

The following errors are observed If KCNS is installed on a 64-bit OS and not configured to allow 32-bit applications to run:

Central Site error when testing the DEBUG Urls:
HTTP Status 500 - The server encountered an internal error

Remote Site Error when attempting to convert to a Remote Site:
Invalid server name or address. Verify the entered KCN Server URL (http:///acis) is
correct and the Web server is currently available.

Level of Complexity 

Moderate

Applies to  

References

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