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Configure ProcDump to Create Crash Dumps

Article # 3030593 - Page views: 647

Issue

What is ProcDump and how can I use it to troubleshoot Capture issues?
 - What are the Steps to Configure ProcDump to Create Crash Dumps?  

 

Cause

ProcDump is a utility whose primary purpose is monitoring an application for CPU spikes, and generating crash dumps during a spike that an administrator or developer can use to determine the cause of the spike.

 

Solution

  1. Download Procdump from the Microsoft Sysinternals download site.
  2. Unzip the downloaded Zip file to a local path. For example: C:\Temp
  3. Open a Command Prompt "Run" (Via right mouse click> Run as Administrator), and change directory to the ProcDump local path folder.
  4. Run the following command:
    procdump -e -t -ma processnamehere.exe C:\Temp
  5. Reproduce the problem.
  6. If it's a crash-related problem, a DMP file will be created in the C:\Temp folder. If it's a hang/memory leak-related problem, press Ctrl + C to end monitoring without terminating the process, and a DMP file will be created.
  7. If requested by Kofax Technical Support personnel, send the DMP file to Kofax Technical Support for review. Before sending, please compress the the DMP file (Zip, etc.).

 

If the process fails to cause the dump to be created, and it's not causing an un-handled exception, then use the following command to force the dump:

  • procdump -ma processnamehere.exe C:\Temp

 

Try the followiung if you get the following message: Multiple processes match the specified name.

  • procdump -ma <process_PID> (where process_PID is the process identifier)

 

Level of Complexity 

Moderate

 

Applies to  

Product Version Build Environment Hardware

Kofax Capture

Kofax Express

VRS

All

All

All

N/A N/A N/A

 

Article # 3030593
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