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What is Process Monitor (Procmon) and how can I use it to troubleshoot Kofax issues

Article # 3031110 - Page views: 652

Issue

What is Process Monitor (Procmon) and how can I use it to troubleshoot Kofax issues?

 

Solution

Process Monitor is an advanced monitoring tool for Windows that shows real-time file system, Registry, process and thread activity.

It can be downloaded from Microsoft Sysinternals Suite https://download.sysinternals.com/files/ProcessMonitor.zip

Instructions for using Process Monitor:

  1. Download and install Process Monitor.
  2. Once installed, run Process Monitor with Administrator rights (ProcMon.exe).
  3. Go to File ¦ and uncheck (disable) 'Capture Events'.
  4. Go to Edit ¦ Clear Display.
  5. Go to File ¦ and check (enable) 'Capture Events'.
  6. Reproduce the problem in Capture while Process Monitor is running.
  7. Once the problem occurs, go to File ¦ and uncheck (disable) 'Capture Events'.
  8. Go to File ¦ Save ¦ Events displayed in current filter ¦ Native Process Monitor Format (PML) ¦ Save File.
  9. If requested by Kofax Technical Support personnel, send the PML file to Kofax Technical Support for review.
    • Before sending, please compress the PML file (Zip, etc.).

For a more detailled documentation about functionality of procmon refer to the attached application note.

Application_Note_ProcMon.pdf

Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
Kofax Capture 11.x      

References

9385

 

Article # 3031110
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