Skip to main content
Kofax

Action Patching Database error 1722 installing Capture 10.x Fix Pack

21519

QAID # 21519 Published

Question / Problem:

When attempting to install a Fix Pack for Kofax Capture 10.x, the following error message is displayed in the Application Event Log:

Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action Patching Database (Patch), location: C:\Program Files (x86)\Kofax\CaptureSS\ServLib\Bin\Dbutil.exe, command: /Patch /Server.

How can I resolve this issue?

Answer / Solution:

Check the machine's Kofax Registry Key, and verify that the LocalPath path is valid and set to our default value:

HKLM\Software\Wow6432Node\Kofax Image Products\Ascent Capture\3.0

This value should be similar to: C:\ProgramData\Kofax\Capture\Local

A ProcMon trace may reveal that certain folders may be missing if this is customized (PubTypes in one case).

Note: Modifying this Registry value is not supported by Kofax.

Applies to:

Product Version
CAPTURE 10.0
  10.1
  10.2
  • Was this article helpful?