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Kofax

Cannot find object because it does not exist or you do not have permission error installing a Capture Service Pack or Fix Pack

22111

QAID # 22111 Published

Question / Problem:

When attempting to install a Service or Fix Pack, the following error message is observed:

YYYY-MM-DD HH:MM:SS, 0x00000018, 0, 0x80040FF6, 0x00000000, 0x00000000, Drive:\Program
Files\Kofax\CaptureSS\ServLib\Bin, DBUtil, hostname:Sess 2, 10.00.5013,
Utilities.PatchDatabases, 0, [4086] KdoLib: [4006] KdoLib: Error executing SQL
command. Cannot find the object 'prcStatsModuleLaunchBuf', because it does not exist
or you do not have permission.

The ALL permission is deprecated and maintained only for compatibility. It DOES NOT
imply ALL permissions defined on the entity.

Answer / Solution:

This issue occurred because the SQL Server account used to authenticate against the Capture database did not have permissions under the ‘Master’ database of the Database Instance.

Adding the SQL Server account under the 'Master' database should allow the Service/Fix pack to install, and patch the Capture database successfully.

Applies to: 

Product Version
CAPTURE 10.0
  10.1
  10.2
  11.0

Keywords: 4006, Error executing SQL command, ALL permission