Question / Problem:
When updating Kofax Capture 10 to SP2, the installation fails at the step when dbutil.exe should be runand the following error is logged in the msiexec installation log:
CustomAction Patching Database (Patch) returned actual error code -529697949
Answer / Solution:
It was found out that in registry of that system the wrong Serverpath was set. Therefore check HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Kofax Image Products\Ascent Capture\3.0\Serverpath-value if its pointing to the correct share.
Messages in Eventlog:
Faulting application name: DBUtil.exe, version: 10.0.4554.0, time stamp: 0x50b88c52 Faulting module name: KERNELBASE.dll, version: 6.1.7601.17965, time stamp: 0x506dbd3f Exception code: 0xe06d7363 Fault offset: 0x0000c6e3 Faulting process id: 0x(null) Faulting application start time: 0x(null) Faulting application path: (null) Faulting module path: (null) Report Id: (null)
"Product: DOXiS4 Capture 10.0 -- Error 1722. There is a problem with this Windows Installer package.
A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.
Action Patching Database (Patch), location: C:\Program Files\DOXiS4\Capture\Bin\DBUtil.exe, command: /Patch /Workstation "
"Product: DOXiS4 Capture 10.0 - Update 'Kofax Capture 10.0.2 (Service Pack 2)' could not be installed. Error code 1603.
Additional information is available in the log file C:\Users\KZK9906\AppData\Local\Temp\KCUpdateKofaxCapture-10.0.2_en.log."