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DBUtil Patch did not finish as expected error installing Capture 10 Fix Pack


QAID # 16435 Published

Question / Problem:

Installing Fix Pack 1 or Fix Pack 2 for Kofax Capture 10 failed with the following error message:

Product: Kofax Capture 10.0 -- Error 1722. There is a problem with this Windows
Installer package. A program run as part of the setup did not finish as expected.
Contact your support personnel or package vendor. Action Patching Database (Patch),
location: C:\Program Files (x86)\Kofax\CaptureSS\ServLib\Bin\DBUtil.exe, command:

How can I resolve this issue?

Answer / Solution:

This is a known problem with Fix Pack 1 and 2 when trying to patch Kofax Capture and the Capture share folder (CaptureSV) is on a SAN, NAS or network drive. This issue was reported in SPR 106014.

The workaround is to install the Kofax Capture share folder on the local drive.

Applies to:

Product Version

Keywords: installation, 1722,  access denied, denied, Dbutil /patch, Dbutil.exe /patch