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Kofax

Unsupported Operating System Detected when installing Capture

3019877

Question / Problem: 

How can I resolve an issue where the following error occurs when attempting to install Kofax Capture 11.0 on a supported operating system?

 

Unsupported Operating System Detected

 

Answer / Solution: 

The following steps are one potential solution:

 

1. Back up the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers registry hive.

2. Delete the registry key that has the VISTARTM value.

 

Applies to:  

Product Version
CAPTURE 11.x