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Kofax

Internal Error 2343 installing a Capture Fix Pack

17656

QAID # 17656 Published

Question / Problem:

When attempting to install a fix pack for Kofax Capture, the following error message appears and the installation fails:

Internal Error 2343

Answer / Solution:

The Internal Error 2343 is an MSI error. The description of the error is Specified path is empty.

  1. Open the Control Panel and then open Programs & Features.
  2. Select the option to View Installed Programs. This should allow you to see the individual service packs and fix packs that are installed.
  3. Verify that a later fix pack than the one being installed is not already installed. It has been observed that if a newer fix pack is already installed compared to the one that's attempting to be installed, this error will occur.

Applies to:

Product Version
CAPTURE 10.0
  10.1
  10.2
  11.0