QAID # 17656 Published
Question / Problem:
When attempting to install a fix pack for Kofax Capture, the following error message appears and the installation fails:
Internal Error 2343
Answer / Solution:
Internal Error 2343 is an MSI error. The description of the error is
Specified path is empty.
- Open the Control Panel and then open Programs & Features.
- Select the option to View Installed Programs. This should allow you to see the individual service packs and fix packs that are installed.
- Verify that a later fix pack than the one being installed is not already installed. It has been observed that if a newer fix pack is already installed compared to the one that's attempting to be installed, this error will occur.