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Operating System Update Required error installing Capture on Windows 7


QAID # 14009 Published

Question / Problem:

When attempting to install Kofax Capture on a Windows 7 Ultimate system, the installation process fails immediately with the following message:

“Operating System Update Required.
Kofax Capture requires Windows Vista Service Pack 1 or Windows 2008 Service Pack 1 (or later). Please upgrade your operating system and run the installation program again.”

What may be causing this message?

Answer / Solution:

This message can be related to the system’s Windows Compatibility Mode feature, in particular, existing values that are written to the associated Registry Hive when attempting to run a Capture installation in compatibility mode with a “Run as Administrator” user reference. This is a default feature installed by the Windows operating system.

In the scenario above, the following values have been found under the Registry Hive:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers\
"SIGN.MEDIA=14255A AutoRun.exe"="VISTARTM"
"SIGN.MEDIA=23298A0A Kofax Capture\\setup.exe"="VISTARTM"
"C:\\Program Files\\Kofax\\Capture\\ImgCtls\\bin\\Vrs.ScanApp.Admin.exe"="RUNASADMIN"

Performing a backup of the above Registry Key and deleting the Kofax-related values should resolve this issue.

NOTE: It has subsequently been observed that backing up the above Registry Key and deleting the Kofax- related values has also resolved this issue for a Kofax Capture 10.2 installation on Windows 7 SP1, so this process is likely applicable for various Capture and Windows versions as well.

Applies to:

Product Version