QAID # 22156 Published
Question / Problem:
What can cause an issue when installing a service pack or fix pack and the
ERR_YYMM.log file shows the following error message when DBUtil tries to patch the Kofax Capture database:
C:\Program Files (x86)\Kofax\CaptureSS\ServLib\Bin, DBUtil, , 10.01.1385, Utilities.PatchDatabases, 0, Error 5: Password validation failed. The password does not meet Windows policy requirements because it is too short. (15116) (Line: 1) (CREATE LOGIN [StatsMgr] WITH PASSWORD='xxxxxxxx'), ,
How can I resolve this issue?
Answer / Solution:
This issue can be caused by Windows policy requirements where the minimum password length is greater than 8 characters long.
/NoDb switch functionality was implemented in the following Kofax Capture versions so that the Kofax Capture database can be patched separately:
Kofax Capture 10.0.2.9 or higher. Kofax Capture 10.1.1.1 or higher. Kofax Capture 10.2 or higher.
To resolve this issue:
- Re-install the service pack or fix pack using the
/NoDbswitch by running the following command:
> KofaxCapture-10.x_Updater_EN.EXE /NoDb
- Check the
ERR_YYMM.logfile for the location of the generated
- Using SQL Management Studio, Oracle SQL Developer or some other database query tool, run the SQL queries contained in the
PatchDB.sqlfile, and make sure that they were successfully applied.
If using SQL Management Studio, SQLCMD Mode should be enabled by selecting Query ¦ SQLCMD Mode, otherwise the following error may occur:
Incorrect syntax near ':'
NOTE: If the Standard database is used, please contact Kofax Technical Support for assistance.