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Program run as part of the setup did not finish as expected Errror 1722 installing Capture 10 SP2


QAID # 20003 Published

Question / Problem:

I received the following error message when installing Kofax Capture (KC) 10.0.2 (Service Pack 2) on one particular workstation:

Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action Patching Database (Patch), location: D:\Program Files\Kofax\Capture\Bin\DBUtil.exe, command: /Patch /Workstation

Other workstations can be installed with KC 10.0.2 successfully without problem. How can I resolve this issue?

Answer / Solution:

This issue occurs due to low level security permissions that are not available when the Kofax Capture 10.0.2 installer is trying to execute "DBUtil.exe /Patch /Workstation" command to update the "..\CaptureSV\Config\ACConfig.xml" file. This dbutil.exe execution will not update the Kofax Capture Database but it will only update the workstation machine Registry based on some info that is located in the "..\CaptureSV\Config\ACConfig.xml" file. It is observed that the issue still persists even after the "EVERYONE" object and the workstation machine name (machinename$) object are given full access to the CaptureSV folder.

To resolve this issue:

  1. Retrieve a copy of the ..\Kofax\Capture\Bin\dbutil.exe file from a different KC workstation that is successfully installed with a higher Kofax Capture Fix Pack version. For example: KC
  2. Stop Kofax Capture Service from the Windows Service Manager (services.msc).
  3. Back up and replace the ..\Kofax\Capture\Bin\dbutil.exe file on the affected workstation with the one retrieved from Step 1 above.
  4. Restart the Kofax Capture Service.
  5. Continue to install KC 10.0.2 on the affected workstation.
  6. Manually update the HKLM\SOFTWARE\Kofax Image Product\Ascent Capture\3.0\ServerNameRegistry Key on the affected workstation.

This should complete the KC 10.0.2 installation.

Applies to:

Product Version
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