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Uninstall an MSI-based installation of Kofax Capture 10


QAID # 16329 Published

Question / Problem:

Are there any known issues with uninstalling an MSI-based installation of Kofax Capture 10?

Answer / Solution:

Yes. There is an incorrect UninstallString Registry entry for Kofax Capture 10.

It is located in the Registry under:

HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\{DE9832FB-E23E-4FB8-A88F- B4E35EC2A211}

Look at the value of the UninstallString:

MsiExec.exe /I{DE9832FB-E23E-4FB8-A88F-B4E35EC2A211}

It should be a "/X" instead of a "/I". If the string is used as is, it does not perform an uninstallation.

As a workaround, run the following command:

MsiExec.exe /X{DE9832FB-E23E-4FB8-A88F-B4E35EC2A211}

NOTE: This issue does not appear to adversely affect the ability to remove Kofax Capture 10 from Add/Remove Programs.

Applies to:

Product Version