Uninstalling Kofax Capture and running the KC Cleanup Utility results in the error Access to the path 'AdobeArabic-Bold.otf' is denied

Question / Problem:

After uninstalling Kofax Capture and running the KC Cleanup Utility, I receive the error message:

ERROR! Could not delete C:\Program Files (x86)\Kofax\Capture . Access to the path 'AdobeArabic-Bold.otf' is denied.

This file cannot be manually deleted either. How can I resolve this issue?

Answer / Solution:

It has been seen in multiple cases that the uninstallation of VRS can resolve this issue.

For further instructions, reference the appropriate article below:

• VRS 5.1
  • QAID 18060
• VRS 5.0
  • QAID 18062

Applies to