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Kofax

Uninstalling Kofax Capture and running the KC Cleanup Utility results in the error Access to the path 'AdobeArabic-Bold.otf' is denied

21592

QAID # 21592 Published

Question / Problem:

After uninstalling Kofax Capture and running the KC Cleanup Utility, I receive the error message:

ERROR! Could not delete C:\Program Files (x86)\Kofax\Capture . Access to the path 'AdobeArabic-Bold.otf' is denied.

This file cannot be manually deleted either. How can I resolve this issue?

Answer / Solution:

It has been seen in multiple cases that the uninstallation of VRS can resolve this issue.

For further instructions, reference the appropriate article below:

Applies to

Product Version Category
CAPTURE 10.1 VRS
CAPTURE 10.2 VRS