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Unsupported 16-bit Application error when installing Kofax Capture


QAID # 19143 Published

Question / Problem:

I encounter the following error message when installing Kofax Capture:

Unsupported 16-bit Application: The program or feature "..." cannot start or run due to incompatibility with 64-bit
versions of Windows. Please contact the software vendor to ask if a 64-bit Windows compatible version is available.

How can I resolve this issue?

Answer / Solution:

It has been observed that uninstalling and reinstalling Visual C++ 2005, 2008, and the 2010 SP1 Runtime from the Kofax Capture media ¦ Prerequisites folder can resolve this issue.

Applies To:

Product Version Category
CAPTURE 10.0 Installation
CAPTURE 10.1 Installation
CAPTURE 9.0 Installation