QAID # 20223 Published
Question / Problem:
What can cause the following error when attempting to install Service Pack 1 on the Kofax Capture 10.1 server?
MSI (s) (18:40) [13:16:41:874]: Product: Kofax Capture 10.1 - Update 'Kofax Capture 10.1.1 (Service Pack 1)' could not be installed. Error code 1603.
How can I resolve this issue?
Answer / Solution:
This error can be caused by having disabled Kofax Capture-related services on the Kofax Capture 10.1 server. The Service Pack 1 installation attempts to restart all the Kofax Capture-related services at the end of the installation, but it will fail when any of them are disabled.
To resolve this issue, set these Kofax Capture-related services to Automatic Startup Type before installing Service Pack 1. After Service Pack 1 has been installed successfully, stop these Kofax Capture-related services and set them back to Disabled Startup Type.