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Update Kofax Capture 10.1.1 Service Pack 1 could not be installed Error code 1603

20223

QAID # 20223 Published

Question / Problem:

What can cause the following error when attempting to install Service Pack 1 on the Kofax Capture 10.1 server?

MSI (s) (18:40) [13:16:41:874]: Product: Kofax Capture 10.1 - Update 'Kofax Capture 10.1.1 (Service Pack 1)' could not be installed. Error code 1603.

How can I resolve this issue?

Answer / Solution:

This error can be caused by having disabled Kofax Capture-related services on the Kofax Capture 10.1 server. The Service Pack 1 installation attempts to restart all the Kofax Capture-related services at the end of the installation, but it will fail when any of them are disabled.

To resolve this issue, set these Kofax Capture-related services to Automatic Startup Type before installing Service Pack 1. After Service Pack 1 has been installed successfully, stop these Kofax Capture-related services and set them back to Disabled Startup Type.

Applies to:

Product Version
CAPTURE 10.1