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Central Site and Remote Site buttons are grayed out after installing KCNS service

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Question / Problem: 

What makes the Central Site and Remote Site buttons are grayed out even after have installed the KCNS service?

Answer / Solution: 

We had al least one case where KCNS service installation did not update the file ACCONFIG.XML

After examining the file has been noticed that KCN Server Cache tag was missing.

<ACIServer>
    <Cache Number="0" Path="\\w2016KCKTM\CaptureSV\KCN Server Cache" />
 </ACIServer>

Enter How tresolve it:

  1. After confirming tha the above line is missing
  2. Close Admin module
  3. Stop KCNS service
  4. Edit ACCONFIG.XML
  5. ADD the following tag 

 <ACIServer>

              <Cache Number="0" Path="\\SERVER\CaptureSV\KCN Server Cache" />
 </ACIServer>

3. Restart KCNS service

 

 

Applies to:  

Product Version Category
KCNS 10 Admin