Question / Problem:
What makes the Central Site and Remote Site buttons are grayed out even after have installed the KCNS service?
Answer / Solution:
We had al least one case where KCNS service installation did not update the file ACCONFIG.XML
After examining the file has been noticed that KCN Server Cache tag was missing.
<Cache Number="0" Path="\\w2016KCKTM\CaptureSV\KCN Server Cache" />
Enter How tresolve it:
- After confirming tha the above line is missing
- Close Admin module
- Stop KCNS service
- Edit ACCONFIG.XML
- ADD the following tag
<Cache Number="0" Path="\\SERVER\CaptureSV\KCN Server Cache" />
3. Restart KCNS service