Central Site and Remote Site buttons are grayed out after installing KCNS service

Question / Problem: 

What makes the Central Site and Remote Site buttons are grayed out even after have installed the KCNS service?

Answer / Solution: 

We had al least one case where KCNS service installation did not update the file ACCONFIG.XML

After examining the file has been noticed that KCN Server Cache tag was missing.

<ACIServer>
    <Cache Number="0" Path="\\w2016KCKTM\CaptureSV\KCN Server Cache" />
 </ACIServer>

Enter How tresolve it:

1. After confirming tha the above line is missing
2. Close Admin module
3. Stop KCNS service
4. Edit ACCONFIG.XML
5. ADD the following tag 

 <ACIServer>

              <Cache Number="0" Path="\\SERVER\CaptureSV\KCN Server Cache" />
 </ACIServer>

3. Restart KCNS service

Applies to: