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Kofax

Central site changed the published batch classes while they were being retrieved Error 4904 during Remote Site Sync

3018091

Question / Problem: 

How can I resolve an issue where a Remote Site is getting the following sync error?

 

(4904) Error while synchronizing batch classes:  (5) The central site changed the published batch classes while they were being retrieved. Please try again later.

 

Answer / Solution: 

To resolve this issue:

1. Back up and delete the following files at the Remote Site:

 

  • CaptureSV\PubTypes folder:
    • Admin.dtd 
    • ACISPT.DTD

 

  • CaptureSV\BatchDB\Catalog folder:
    • BatchCat.DTD
    • BatchCat.XML
    • BatchCat.XML.Central

 

2. Perform a sync at the Remote Site.

Applies to:  

Product Version
CAPTURE 10.0
  10.1
  10.2
  11.0