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Fatal database error KFRS The system cannot find the file specified error creating a batch at a Remote Site

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Question / Problem: 

What can cause an issue where the following error occurs when attempting to create a batch at a Remote Site?

 

Fatal database error - [2] KFRS: The system cannot find the file specified.

[CopyFile("\\Server_Name\PubTypes\Template\Publish.mdb,C:\PROGRA~3\Kofax\Capture\Local\PubTypes\1000000009.tmp")]

 

How can I resolve this issue?

Answer / Solution: 

This issue can be caused by the Template folder being missing under the PubTypes folder.

 

To resolve this issue, follow the steps below:

1. Create the Template folder under the PubTypes folder at the Remote Site.

2. Copy the Publsh.mdb file from the \PubTypes\Template folder at Central Site to the \PubTypes\Template folder at the Remote Site.

 

Applies to:  

Product Version
CAPTURE 10.0
  10.1
  10.2
  11.0

 

 

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