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Kofax

Handle is Invalid error in the ERR YYMM.txt log file at the Capture 10.2 Central Site

3011889

Question / Problem: 

How can I resolve an issue where the KCN Service is reporting the following error in the ERR_YYMM.txt log file at the Central Site?

 

2016-10-27 10:22:39, 0x00000018, 0x00000000, 0x80131500, 0x00000000, 0x00000000, D:\Program Files (x86)\Kofax\Capture\Bin, ACSvc, <Server Name>, 10.2.769.0, mscorlib, 0, ACISV: The handle is invalid.

Answer / Solution: 

This issue was fixed starting in Kofax Capture 10.2 Service Pack 1 Fix Pack 2 (10.2.1.2) which includes the following fix:

 

720234 - KCN Service reporting error at central site. "ACISV: The handle is invalid."

 

Below is the link to the Kofax Capture 10.2 Downloads page where you can download the latest Kofax Capture 10.2 updates:

https://knowledge.kofax.com/Capture/Overview-Downloads/Kofax_Capture_10.2_Downloads

 

Please note that the entire KCNS environment would need to be updated to Kofax Capture 10.2 Service Pack 1 Fix Pack 2 or higher.

 

Applies to:  

Product Version
CAPTURE 10.2