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Kofax

Internal server error 500 when syncing large Batches

20633

QAID # 20633 Published

Question / Problem:

I am receiving the following error message when large Batches are uploading/downloading from the Central Site:

(500) Internal server error. The remote server returned an error: (500) Internal server error.

 

Answer / Solution:

To resolve this issue, set the RSACompressXMLfiles value to 0 in the Registry:

HKLM\SOFTWARE\Kofax Image Products\Ascent Capture\3.0\RsaCompressXmlFiles

Applies to: 

Product Version
CAPTURE 10.0
  10.1
  10.2
  11.0
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