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Kofax

Invalid server name or address Verify the entered KCN Server URL is correct error when entering a Web Server URL into Batch Manager

12449

QAID # 12449 Published

Question / Problem:

Enabling KCNS to use a proxy server, I am seeing the error message:

“Invalid server name or address. Verify the entered KCN Server URL is correct and the Web server is currently available”

when entering a Web Server URL into Batch Manager. The network uses a proxy server.

How can I configure a Kofax Capture Remote Site to work with the proxy settings defined via Internet Explorer?

Answer / Solution:

You will need to make a change to the ACConfig.xml file on the machine that is running the Remote Synchronization Agent (RSA), adding the UseDefaultWebProxy attribute as shown below:

<ACConfig>
    ...
        <Services>
            <Licensing UseDefaultWebProxy="1">
                ...
            </Licensing>
            ...
        </Services>
        ...
</ACConfig>

The ACConfig.xml file is typically found in:

\\<CaptureServerShare>\Config
or
C:\Documents and Settings\All Users\Application Data\Kofax\Capture\Config

Applies to:

Product Version
CAPTURE 10.0
  10.1
  10.2
  11.0