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Multiple Instances of RSA running at Remote Sites after installing Kofax Capture 10.2 or higher


QAID # 20305 Published 

Question / Problem:

After upgrading/installing Kofax Capture 10.2 or higher, there are multiple instances of the Remote Synchronization Agent (RSA) running at Remote Sites.

Is this normal?

Answer / Solution:

Yes. Beginning with KC 10.2, RSA now processes Batches using separate threads — one for upload and one for download. This allows for quicker downloads while Batches queued for upload to the Central Site can continue, so users do not have to wait for the RSA to complete the entire process.

There are three instances of ACIRsa.exe launched when the RSA is activated.

Applies to: 

Product Version