QAID # 17276 Published
Question / Problem:
I am receiving the error message:
(4904) Error while synchronizing batch classes: (-2146233077) The request timed out., Central Site: <CentralSiteServerName>, Station ID: <StationID> (<StationID>).
The Remote Synchronization Agent (RSA) reports the error in the message window.
How can I resolve this issue?
Answer / Solution:
The Kofax error log is also showing the following error message:
0x00000018, 0x00000000, 0x00000000, 0x00000000, 0x00000000, C:\Program Files (x86)\Kofax\CaptureSS\ServLib\Bin, ACSvc, , 9.0.1372.0, DeserializeSharedProfileXML at offset 359 in file:line:column :0:0 , 0, There is an error in XML document (0, 0) .
This error is caused by a corruption of the
- At the Remote Site(s), stop the RSA and Kofax-related services and modules.
- At the Central Site, stop the Kofax Capture Service, back up and delete the contents of the
CaptureSV\SharedScannerProfilesfolder, and then restart the Kofax Capture Service.
- At the Central Site and the Remote Site(s), make sure that the following line exists in the
<ACConfig> ... <ACIServer DisableSharingProfiles="1"> ... </ACIServer> </ACConfig>
- Start the RSA at the Remote Site(s) and Kofax-related services at the Central Site, then resynchronize via the RSA and the issue should be resolved.