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Kofax

Requested Service Not Found during RSA Sync

13781

QAID # 13781 Published

Question / Problem:

I am receiving error messages similar to the following while synchronizing to the Central Site:

(4901) General error while checking batch status: (-2146233077) Requested Service not found, Station ID: XYZ (XYZ).

(2500) Requested Service not found, Station ID: XYZ (XYZ).

(4904) Error while synchronizing batch classes: (-2146233077) Requested Service not found, Station ID: XYZ (XYZ).

How can I resolve this issue?

Answer / Solution:

Synchronization errors similar to the following can occur if there is a problem with the Kofax Capture Network Service:

(4901) General error while checking batch status: (-2146233077) Requested Service not found, Station ID: XYZ (XYZ).

(2500) Requested Service not found, Station ID: XYZ (XYZ).

(4904) Error while synchronizing batch classes: (-2146233077) Requested Service not found, Station ID: XYZ (XYZ).

This issue can be resolved by performing the following steps:

  1. Verify that the Kofax Capture Network Service is started at the Central Site.
    • If the service is not started, then start it.
  2. Synchronize the Remote Site and test for errors. If the error continues to appear, then continue on to the next step.
  3. Disable the KCNS service (KB 2262).
  4. Reinstall the KCNS service on the same machine by running aciscfg.exe from the command line.
  5. Run iisreset from the command line.
  6. Resynchronize the Remote Site.

Applies to:

Product Version
CAPTURE 10.0
  10.1
  10.2
  11.0