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Kofax

Specified cache identifier is invalid error during Remote Site Sync

3011117

Question / Problem: 

During the RSA sync process, the following error is encountered:

ACISV The specified cache identifier is invalid. Please contact the central site administrator for assistance.

 

Answer / Solution: 

In one case it was noticed that the Central and Remote buttons were not active.

Delete the Web Components from within IIS in the Default Web Site:

  • ACIS

  • ACIUpload0

 

After this, re-install the Web Components from the KCN Server\Bin folder.

Run as Administrator: ACICfgWz.exe

 

You will be prompted for Anonymous Login credentials, so enter them here.

Next open Admin module and confirm the Central and Remote buttons are now active.

 

Applies to:  

Product Version
CAPTURE 11.0
  10.2
  10.1
  10.0