Question / Problem:
How can I resolve an issue where randomly not all 3 ACIRsa.exe processes are stopped when stopping the RSA service?
Answer / Solution:
To resolve this issue, upgrade to Kofax Capture 10.2 Service Pack 1 Fix Pack 6 (10.2.1.6) or higher which has the fix for the following bug:
1075569 - When RSA service is stopped, ACIRsa.exe processes are not always stopped.
Below is the link to the Kofax Capture 10.2 Downloads page: