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Stopping RSA service does not stop all 3 ACIRsa.exe processes

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Question / Problem: 

How can I resolve an issue where randomly not all 3 ACIRsa.exe processes are stopped when stopping the RSA service?

Answer / Solution: 

To resolve this issue, upgrade to Kofax Capture 10.2 Service Pack 1 Fix Pack 6 (10.2.1.6) or higher which has the fix for the following bug:

 

1075569 - When RSA service is stopped, ACIRsa.exe processes are not always stopped.


Below is the link to the Kofax Capture 10.2 Downloads page:

https://knowledge.kofax.com/Capture/Overview-Downloads/Kofax_Capture_10.2_Downloads

 

Applies to:  

Product Version
CAPTURE 10.2