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Stopping RSA service does not stop all 3 ACIRsa.exe processes


Question / Problem: 

How can I resolve an issue where randomly not all 3 ACIRsa.exe processes are stopped when stopping the RSA service?

Answer / Solution: 

To resolve this issue, upgrade to Kofax Capture 10.2 Service Pack 1 Fix Pack 6 ( or higher which has the fix for the following bug:


1075569 - When RSA service is stopped, ACIRsa.exe processes are not always stopped.

Below is the link to the Kofax Capture 10.2 Downloads page:


Applies to:  

Product Version