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System cannot find the file specified KFSRS 2147221502

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Question / Problem: 

How can I resolve an issue where a Remote Site is encountering the following sync error?

(-2147221502) [2] KFRS: The system cannot find the file specified. [CopyFile("\\Server_Name\Folder_~1\pubtypes\AcisPT.dtd,\\Server_Name\Folder_~1\TEMP\ACI_Get\pubtypes\AcisPT.dtd")] \\Server_Name\ Folder _~1\pubtypes\AcisPT.dtd->\\Server_Name\Folder _~1\TEMP\ACI_Get\pubtypes\AcisPT.dtd

 

Answer / Solution: 

To resolve this issue:

1. Rename the folder that is being referenced as Folder_~1 in the error to Folder.

2. Update ServerPath registry key value to \\Server_Name\Folder.

 

Below is the location of the ServerPath registry key:

64bit:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Kofax Image Products\Ascent Capture\3.0\ServerPath

32bit:

HKEY_LOCAL_MACHINE\SOFTWARE\Kofax Image Products\Ascent Capture\3.0\ServerPath

 

Applies to:  

Product Version
CAPTURE 10.0
  10.1
  10.2
  11.0

 

 

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