Skip to main content
Kofax

System cannot find the path specified CopyFile 4923 error during RSA Sync

22130

QAID # 22130 Published 

Question / Problem:

An error message similar to the following is encountered when performing an RSA sync:

(4923) Error Downloading batch: (-2147221501) (1 928665~0001) [3] KFRS: The system
cannot find the path specified. [CopyFile("\\hostname
here\CaptureSV\Images\0000EB21\200\1.pdf,C:\PROGRA~3\Kofax\Capture\Local\batchdb\
{f6470add-13e7-439e-8937-da7f36f057fd}\Images\200\1.pdf")]
C:\PROGRA~3\Kofax\Capture\Local\batchdb\{f6470add-13e7-439e-8937-
da7f36f057fd}\Images\200\1.pdf"\\hostname here\CaptureSV\Images\0000EB21\200\1.pdf-
>C:\PROGRA~3\Kofax\Capture\Local\batchdb\{f6470add-13e7-439e-8937-
da7f36f057fd}\Images\200\1.pdf (200\1.pdf),

Answer / Solution:

This issue can occur when RSA tries to update the last write time, but the files were still in Read-Only status.  This issue has been documented in TFS #593725. 

The following Capture versions include the official fix for this issue:

Applies to:

Product Version
CAPTURE 10.1
  10.2
  • Was this article helpful?