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Kofax

Activate menu in the License Utility is disabled

16496

QAID # 16496 Published

Question / Problem:

When trying to activate the Kofax Capture license, the Activate menu in the License Utility is grayed out (disabled).

How can the menu be enabled?

Answer / Solution:

Try disabling then enabling the license service to refresh the service.

To disable the service, run the following command at the Run command prompt:

aclicsrvcfg.exe /d

To enable the service, run the following command at the Run command prompt:

aclicsrvcfg.exe

Verify that the Capture service is started, and then check to see if the menu is enabled.

Applies to:

Product Version
CAPTURE 10.0
  10.1
  10.2
  11.0
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