QAID # 16373 Published
Question / Problem:
Why does the following error message display when opening Kofax Capture modules:
" AcLicClnt: The activation code is not licensed for use with the currently installed version of Kofax Capture."?
Answer / Solution:
This may be an incorrect error message that can display when the hardware license dongle is either removed or inaccessible.
The correct error message should be:
 AcLicImp: Unable to find hardware key. Please ensure that you have a valid hardware key and that it is installed properly. ( 3 - (3)-SP_UNIT_NOT_FOUND ) [CLicInterfaceImp::UpgradeEquivalentFeatureLicense]
To resolve this issue, verify access to the hardware dongle or search this Knowledge Base using the above error message for additional troubleshooting assistance.