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Activation code was not accepted because it has been activated on another machine ACLicImp 8089 with multiple NICs on License Server

20694

QAID # 20694 Published

Question / Problem:

I have multiple NICs connected to the Licensing Server, and the current active NIC is a team NIC (a virtual NIC that combines all the NICs). I encounter the [8089] ACLicImp: Your activation code was not accepted because it has been activated on another machine. error message when performing Manual Activation using the MAC address displayed in the License Utility (which is the first NIC connected to the licensing server).

How can I resolve this issue?

Answer / Solution:

If a team MAC address is used in the Licensing Server, it is as-designed behavior that the Kofax Capture License Utility module will ONLY display the MAC address from the first NIC connected to the server (it will NOT display the team MAC address).

However, Kofax Capture doesn't prevent Manual Activation on a software license using the team MAC address.

Despite the fact that License Utility displays the MAC address from the first NIC, using the team MAC address (which is not displayed in the License Utility) for the Manual Activation should resolve the issue.

NOTE: Kofax Capture has not been tested nor certified for licensing in a teamed environment.

Applies to:

Product Version
CAPTURE 10.0
  10.1
  10.2
  11.0