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Kofax

Buffer cannot be null LicUtl 5004 error launching License Utility

19772

QAID # 19772 Published

Question / Problem:

The following error message is generated when launching the Kofax Capture License Utility:

Unable to get license. The license server may be down or the network may have
problems.
5004 LicUtl: Buffer cannot be null.
Parameter name: buffer

Answer / Solution:

This error may be caused by a License server that is not active listed in the ACConfig.xml file.

To resolve this issue, back up the existing ACConfig.xml file and remove the non-active License server.

The location of the ACConfig.xml file should be:

\\<ServerName>\CaptureSV\Config

Applies to:

Product Version
CAPTURE 10.0
  10.1
  10.2
  11.0