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Kofax

Date on the license server has been rolled backwards AcLicImp 8064 error in License Utility

20221

QAID # 20221 Published

Question / Problem:

I receive the following error message in the License Utility:

[8064] AcLicImp. The date on the license server has been rolled backwards. You must
either obtain a special activation code to address this situation or set the date back
to the original date. (12/23/2015 1/9/2015 1)

How can I resolve this issue?

Answer / Solution:

To resolve this issue, follow the steps below:

  1. Request a temporary activation code on the Temporary License Activation Page and choose "Date rollback" for the reason.
  2. Open the License Utility and manually activate using the temporary activation code from Step 1.
  3. If this error still occurs, please contact Kofax Inside Sales for assistance.

Applies to:

Product Version
CAPTURE 10.0
  10.1
  10.2
  11.0