QAID # 22704 Published
Question / Problem:
If more than one Serial Number has been activated on a Kofax Capture License Server, then how can one of those Serial Numbers be deactivated?
Answer / Solution:
The process to deactivate a Serial Number from use is done with the Move Software License function of the Temporary License Activation Site.
- The selected Serial Number for deactivation does not need to be activated on another License Server.
- The action taken at the Temporary License Activation Site (Move Software License) will prompt contact from Kofax Inside Sales to complete the deactivation of the license.