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Kofax

Deactivate License when multiple Serial Numbers activated on same Capture License Server

22704

QAID # 22704 Published 

Question / Problem:

If more than one Serial Number has been activated on a Kofax Capture License Server, then how can one of those Serial Numbers be deactivated?

Answer / Solution:

The process to deactivate a Serial Number from use is done with the Move Software License function of the Temporary License Activation Site.

  • The selected Serial Number for deactivation does not need to be activated on another License Server.
  • The action taken at the Temporary License Activation Site (Move Software License) will prompt contact from Kofax Inside Sales to complete the deactivation of the license.

Applies to:

Product Version
CAPTURE 10.0
  10.1
  10.2
  11.0