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Kofax

License Server cannot be found Verify the registry key SALicCInt 7011

16198

QAID # 16194 Published

Question / Problem:

I receive the following error message when trying to open the Kofax Capture License Utility:

"[7011] SALicCInt: The License Server cannot be found. Verify the registry key. Please check your registry.

What can cause this problem and how might I resolve it?

Answer / Solution:

This problem was seen if the HKEY_Local_Machine\Software\Kofax\SALicClient Registry Key (with the SharedLicenseServerFileUnc entry)'s Value (path to ACConfig.xml) does not exist or points to an incorrect location.

This Registry Key is located in:

  • Windows 64-bit Systems
    • HKEY_Local_Machine\Software\Wow6432Node\Kofax\SALicClient
  • Windows 32-bit Systems
    • ​​​​​​​​​​​​​​HKEY_Local_Machine\Software\Kofax\SALicClient

Key Name:

SharedLicenseServerFileUnc (String Value)

The Value for this Key is:

\\KCServerName\CaptureSV\Config

After creating or changing this Key or correcting this Value, this problem should be resolved.

Applies to:

Product Version
CAPTURE 10.0
  10.1
  10.2
  11.0

Keywords: SALicCInt, 7011