Skip to main content
Kofax

License Service Test Results With ERR ICANN NAME COLLISION

22638
308198

Question / Problem: 

A workstation receives License Error when attempting to launch Kofax Capture modules: 

[7001] SALicClnt: Unable to connect to the remote server
A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.


Testing a connection to the License Server through Internet Explorer results with an error:

err_icann_name_collision

Why is this error encountered and is there any workaround? 

Answer / Solution: 

The full error indicates the IP is used instead of the HostName: 

0x00000018, 0x00000000, 0x80040219, 0x00000000, 0x00000000, D:\Program Files (x86)\Kofax\Capture\Bin, Ocr, WINK1F4RN4K1DV:Sess 2, 10.2.769, AbsDb.CAbsLogin.1, 0, [7001] SALicClnt: Unable to connect to the remote server
A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 10.111.44.232:2424, 

Name Collision issues encountered with an IP address may indicate DNS issues. 
Use of the fully qualified Domain Name as the URL for the License Server is recommended. 
As a workaround, the HOSTS system file can be edited to reflect the IP/Host combination.

 

Applies to:  

Product Version Category
CAPTURE ALL License Utility