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License error when launching Scan module


Question / Problem: 

When launching Scan we receive the error, "Your current license does not support this feature (Kofax Capture 7.0 High Availability and Citrix support)"

even though we are not using High Availability or Citrix. What is the cause of this?

Answer / Solution: 

In one instance, it was found that the customer was using SQL Server Enterprise for their database without having a Kofax Capture Enterprise license, which is required to use SQL Server Enterprise. Once we migrated the database to a SQL Express instance, this error disappeared. The other option to resolve this error is to purchase a Kofax Capture Enterprise license.


Applies to:  

Product Version Category
Capture 11 Licensing