Licensing Service is not able to start and the Activate button is grayed out Kofax Capture 10.2
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Question / Problem:
How can I resolve an issue where the Licensing Service is not able to start and the Activate button is grayed out on Kofax Capture 10.2?
Answer / Solution:
To resolve this issue, upgrade to Kofax Capture 10.2 Service Pack 1 Fix Pack 6 (10.2.1.6) or higher which has the fix for the following bug:
981377 - License Utility unavailable after invalid activation code is entered.
Below is the link to the Kofax Capture 10.2 Downloads page:
https://knowledge.kofax.com/Capture/Overview-Downloads/Kofax_Capture_10.2_Downloads
Applies to:
| Product | Version | Category |
|---|---|---|
| Capture | 10.2 | Licensing |
| Capture | 10.2 | License Utility |