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Licensing Service is not able to start and the Activate button is grayed out Kofax Capture 10.2

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Question / Problem: 

How can I resolve an issue where the Licensing Service is not able to start and the Activate button is grayed out on Kofax Capture 10.2?

Answer / Solution: 

To resolve this issue, upgrade to Kofax Capture 10.2 Service Pack 1 Fix Pack 6 (10.2.1.6) or higher which has the fix for the following bug:

 

981377 - License Utility unavailable after invalid activation code is entered.

 

Below is the link to the Kofax Capture 10.2 Downloads page:

https://knowledge.kofax.com/Capture/Overview-Downloads/Kofax_Capture_10.2_Downloads

 

Applies to:  

Product Version Category
Capture 10.2 Licensing
Capture 10.2 License Utility