Question / Problem:
How can I resolve an issue where the Licensing Service is not able to start and the Activate button is grayed out on Kofax Capture 10.2?
Answer / Solution:
To resolve this issue, upgrade to Kofax Capture 10.2 Service Pack 1 Fix Pack 6 (10.2.1.6) or higher which has the fix for the following bug:
981377 - License Utility unavailable after invalid activation code is entered.
Below is the link to the Kofax Capture 10.2 Downloads page: